Refund and Return Policy

At LumiFlick, we make portable, inkless printing simple. If your order is not right for you, we aim to keep the return process clear and straightforward.

30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 days of receiving your order.

To qualify, your Inkless Portable Printer must be:

• In its original, resalable condition
• Used only as reasonably necessary for setup and testing
• Undamaged and free from signs of extended use
• Returned with the USB-C charging cable, user manual, remaining starter paper, and original carrying box or packaging
• Accompanied by proof of purchase

Separately purchased thermal paper must be unopened, unused, and in its original sealed packaging to qualify for a change-of-mind return.

These conditions apply only to change-of-mind returns. Different conditions apply if your product is faulty, damaged, or incorrect.

How to Start a Return

Contact us at support@lumiflick.com before returning your order.

Please include:

• Your order number
• The email address used for the order
• Your reason for requesting the return
• Photos or video where relevant

If your return is eligible, we will provide the correct return address and instructions. Sending an item to another address may delay its processing.

Return Shipping

Customers are responsible for return shipping costs on change-of-mind returns. We recommend using a trackable shipping service and keeping your postage receipt.

Original delivery fees are non-refundable for change-of-mind returns. If we provide a prepaid return label, its cost may be deducted from your refund after we disclose the amount to you.

If your product is confirmed to be faulty, damaged, or incorrect, LumiFlick will provide an appropriate return method or reimburse reasonable return postage costs.

Faulty, Damaged, or Incorrect Items

If your Inkless Portable Printer arrives damaged, is incorrect, or develops a problem, contact support@lumiflick.com as soon as possible.

Please include:

• Your order number
• A description of the issue
• Clear photos or video showing the problem
• Details about the device and connection method you are using, where relevant

We may guide you through some simple troubleshooting or assess the printer before arranging a solution. Depending on the issue and your rights under applicable consumer law, the solution may include a repair, replacement, refund, or another appropriate remedy.

Original packaging is not required when making a claim about a faulty product. Your rights for faulty goods are not limited by our 30-day change-of-mind period.

Two-Year Warranty

Your LumiFlick Inkless Portable Printer includes a two-year warranty.

If you experience a fault during this period, contact us with your order number, a description of the issue, and clear photos or video where available. We may guide you through troubleshooting before arranging the appropriate solution.

This warranty applies in addition to any rights you have under applicable consumer law.

Refund Process

Once your return is received, we will inspect it and notify you of the outcome.

Approved refunds will be issued to your original payment method within seven business days. Your bank, card provider, or payment platform may require additional time to display the funds.

For change-of-mind returns, original delivery fees are non-refundable. Delivery and reasonable return costs will be covered or reimbursed when required due to a confirmed fault, incorrect item, or applicable consumer law.

Exchanges

If you would like to exchange your printer for another available colour, contact support@lumiflick.com.

Approved exchanges are subject to product availability. Any applicable price difference or change-of-mind shipping costs must be paid before the replacement is sent.

Order Cancellations

To cancel an order, contact us as soon as possible at support@lumiflick.com.

If your order has not been processed or shipped, we will cancel it and issue a refund. If it has already been processed or shipped, you may need to request a return after delivery.

When a Change-of-Mind Return May Be Declined

We may decline a change-of-mind return if:

• It is requested outside the 30-day period
• The printer shows damage or signs of extended use
• Important accessories or included items are missing
• Separately purchased thermal paper has been opened or used
• The return does not otherwise meet the conditions above

These conditions do not limit your rights regarding faulty, damaged, or incorrect products.

Consumer Rights

Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law or other applicable consumer protection laws.

If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or compensation depending on the circumstances. These rights operate separately from LumiFlick’s voluntary 30-day change-of-mind policy. ACCC consumer guarantees

Contact

For questions about returns, refunds, exchanges, or faulty products, contact:

support@lumiflick.com