LumiFlick support

Simple answers. Helpful support.

Whether you are setting up your Inkless Portable Printer, choosing thermal paper or checking an order, the LumiFlick team is here to help.

  • Order help? Include your order number and checkout email.
  • Setup help? Tell us whether you are using iPhone, Android, Windows or Mac.
  • Printing issue? Tell us what happens when you try to print and which thermal paper you are using.
Read the FAQ Track your order

Send a message

Tell us what you need.

Share a few details and our team will point you in the right direction. An order number and a clear description help us assist you more efficiently.

Useful if you have already ordered.

Please do not include passwords or payment card details. For connection questions, tell us which phone or computer you are using.

LumiFlick support

What can we help with?

From your first connection to everyday printing, we are here to make the next step clearer.

Printer setup and paper

Get help connecting by Bluetooth or USB, using HerePrint, loading compatible thermal paper or completing your first print.

Orders and delivery

Track your parcel, check a delivery update or ask about an issue with your LumiFlick order.

Returns and warranty

Find help with eligible returns, damaged deliveries or the two-year warranty included with the printer.